Returns Policy By Keynes Controls

Last updated: 25/09/2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our returns policy.

Returns:

All returns must be postmarked within fourteen (14) days of the purchase date. All items must be in new and unused condition, with the original labels.

Returns Process

To return an item, please email customer service@keynes-controls.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging by Keynes Controls and then mail your return to the following address:

Keynes Controls
Attn: Returns
RMA X
Unit B1 Lambs Farm Business Par
Basingstoke Road
Swallowfield, RG7 1PQ
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For detective or damaged products, please contact us to arrange a refund.

Questions

If you have any questions concerning our return policy, please contact us at 01183276067